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Our Board
Information about our Board and our Directors/Trustees.Page
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Working with others
Annual Report 2023 - As an ombuds scheme we are independent from governments, sector organisations and from the higher education providers in our Scheme, and our independence underpins our ability to review complaints impartially and fairly.Page
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Alternative Dispute Resolution (ADR)
We are approved by the Chartered Trading Standards Institute (CTSI) as a consumer alternative dispute resolution (ADR) body.Page
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Senior Leadership Team
Learn more about our Independent Adjudicator and our Chief ExecutivePage
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The OIA in the ombuds sector
As an ombuds scheme, we are part of a wider community of ombuds organisations both in the UK and internationally. We work with others in this sector to learn from and contribute to the development of good practice in independent complaints resolution.Page